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How hanstogel Handles Your Personal Data

Your account data, payment details and session activity are handled with care — this page explains exactly what we collect, how we use it, and what choices you have.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie controls availableContact us to request changes
Explore the Lobby Read FAQ
hanstogel How hanstogel Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to access, correct or remove data tied to your account, our support team handles these requests directly. Reach out through live chat, email or your account help centre — we review data requests and respond with the outcome or next steps. Response times depend on request complexity and current volume.

Live Chat Start a live chat session from inside your account dashboard. Describe your data request clearly and our team will log it and respond with the relevant steps.
Email Support Send your data access or deletion request by email. Include your registered account name and the e-wallet — DANA, OVO or GoPay — linked to your account.
Account Help Centre The help centre inside your account settings lets you submit a privacy request directly. Navigate to Settings, then Privacy, and choose the action that matches your need.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a layered approach to protecting what you share with us — from the moment you log in to every payment you route through OVO, DANA or GoPay. Here is how the four main areas of data handling work on this platform.

Cookie Controls

We use session cookies for login state and analytics cookies to understand lobby navigation. You can adjust cookie preferences from the consent banner shown on your first visit or through your browser settings at any time.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. Any device not previously used triggers an additional confirmation step before access is granted to your wallet or transaction history.

Data Retention

Account and transaction data — including records of DANA, OVO and GoPay payments — is retained for the period required under applicable financial regulations in your jurisdiction. After that period, data is deleted or anonymised.

Requesting Changes

To correct, export or delete data we hold, contact support via live chat or email with your account details. We aim to acknowledge your request promptly and complete eligible actions within the timeframe required by applicable law.

Common Questions About Your Data and Rights

These are the questions we hear most often about how personal data is managed on this platform. If your question is not covered here, reach out through live chat or email and we will clarify.

We collect your name, email, date of birth and the payment method you register — such as DANA, OVO or GoPay. Device data and session logs are also recorded for security purposes.

Payment details are shared only with the processor needed to complete your transaction. We do not pass your wallet data to advertisers or unrelated third parties under any circumstances.

Contact our support team via live chat or email, and include your registered account name. We will verify your identity and provide the data export or detail what we hold on file.

Yes. Submit a deletion request through the Privacy section in your account settings or via email. Deletion is subject to any retention obligations under applicable financial regulation in your region.

Transaction records — including payments processed through OVO, DANA or GoPay — are retained for the period required by financial regulations applicable to your jurisdiction, then deleted or anonymised.

We use session cookies for login and analytics cookies for lobby navigation data. You can manage your cookie preferences from the consent banner on first visit or directly in your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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